Delete your account
How to request deletion of a JobOnRoute operator account, and what happens to your data.
How to request deletion
Account deletion is handled as a request that our team completes — it is not automatic, and there is no button that removes an operator account immediately.
To request it, contact us from the email address on the operator account and say you want the account deleted. We'll confirm by email once it has been actioned.
Email support@jobonrouteoperator.com from the address on your operator account.
What deleting an operator account affects
An operator account is not only a login. Deleting one affects the staff accounts created under it, the bookings and job history recorded against it, driver payment and statement records, and client and invoicing data.
Because of that, we confirm the scope with you before actioning a deletion rather than removing everything on receipt of a request.
What we may have to keep
Some records are kept after an account is closed where we are required to retain them — for example financial records for accounting and tax purposes, and information we are obliged to hold in connection with licensing or a legal claim.
Anything not subject to such an obligation is removed. We'll tell you what falls into each category for your account when you ask.
If you only want to stop using it
You don't have to delete an account to stop using it. If you expect to come back, or you want your records to remain available to you, contact us about pausing instead — deletion cannot be undone once it has been actioned.